Shipping policy

Shipping Policy for The Happy Puppy Co.

Last Updated: 12/12/2025

At The Happy Puppy Co., we're committed to ensuring that your order is processed and delivered in a timely manner within Australia. Please review our shipping policy for important information regarding your order.
1. Processing Time
Orders typically process within 2 business days. Please note that processing time may vary during peak seasons or sales events.
2. Shipping Methods and Rates
We offer a variety of shipping options to meet your needs across Australia. Shipping rates are calculated at checkout based on your location and the weight of your order. Available methods may include standard, expedited, and express shipping.
3. Shipping within Australia
We currently ship Australia-wide. Delivery times vary based on the shipping method selected and the destination. Please refer to the estimated delivery times provided at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.
5. Lost or Damaged Shipments
The Happy Puppy Co. is not responsible for lost or damaged shipments once they leave our facility. If your package does not arrive or arrives damaged, please contact the shipping carrier directly for assistance.
6. Address Accuracy
Please ensure that your shipping address is correct at the time of checkout. We cannot change the address once an order has been placed. Any orders returned due to an incorrect address may incur additional shipping charges to resend.
7. Delivery Delays
While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as weather, holidays, or carrier delays may occur. We appreciate your understanding and patience in such situations.
8. Contact Information
If you have any questions or concerns about shipping, please reach out to our customer service team at thehappypuppyandco@outlook.com.

Thank you for choosing The Happy Puppy Co.! We look forward to serving you and your furry friend!