Contact information

Last Updated: 12/12/2025

At The Happy Puppy Co., we value clear communication with our customers. This policy outlines how you can reach us for inquiries, support, and feedback.
1. Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns related to our products, orders, or policies.
2. Contact Methods
You can reach us through the following methods:

   - Email: For general inquiries, please email us at thehappypuppyandco@outlook.com. We aim to respond to emails within 24 hours.

   - Contact Form: Alternatively, you can fill out our contact form on our website and we will get back to you promptly.

3. Business Hours
Our customer service team is available from Monday to Friday, 9 AM to 5 PM AEST. Inquiries received outside of these hours will be addressed the following business day.
4. Response Time
While we strive to respond to all inquiries as quickly as possible, please allow up to 48 hours for a response, especially during peak seasons.
5. Feedback and Suggestions
We welcome and appreciate your feedback! If you have suggestions or ideas on how we can improve our products or services, please feel free to reach out using any of the contact methods above.

At The Happy Puppy Co., we are committed to providing exceptional customer service and support. Thank you for choosing us, and we look forward to hearing from you!